Shipping & Policies

Shipping

Processing time: 

The time needed to prepare an order for shipping varies.
1-2 days for ready to ship items
5 - 20 days for Custom orders ( especially blown glass Color and kiln priorities according to recent orders set in the Kiln)

 

Estimated shipping times :

Depending on the Region it is shipped from
Which could be from the USA (ready to ship)
or from the Holy Lands ( if Custom order, needs preparation time or not )
 
TO :
Australia: 10-15 business days
Canada: 5-15 business days
France: 5-20 business days
Germany: 5-20 business days
Greece: 5-20 business days
Ireland: 5-20 business days
Italy: 5-20 business days
Japan: 10-23 business days
New Zealand: 7-20 business days
Portugal: 9-23 business days
Russia: 15-30 business days
Spain: 6-23 business days
The Netherlands: 8-23 business days
United Kingdom: 7-20 business days
United States: 3-15 business days
North America: 3-5 business days
Europe: 3-15 business days
Australia, New Zealand and Oceania: 10-23 business days
Asia Pacific: 3-23 business days
Latin America and the Caribbean: 10-30 business days
North Africa and the Middle East: 5-30 business days
Sub-Saharan Africa: 10-30 business days.

We ship Worldwide and all regions are taken in respect even if not mentioned; the estimate delivery depends on their nearest to the Shipped From locations mentioned.

  We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you recommend to us in a note or message if you are willing to pay an extra fee that could vary from 10-20$ .
Our Default Carrier from the USA is USPS, which does not track items outside the USA.
 YET we can ship through any other carrier you choose on the terms previously mentioned if you need a tracking method for your item.
Shipping from the Holy Lands is a bit cheaper with or without tracking.

 

 

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Payment options

Secure options
  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
Mystic Land  keeps your payment information secure.  The Mystic Land shop never receives your credit card information.

Returns & exchanges

We gladly accept returns and exchanges
Just contact us through messenger or email within: 14 days of delivery
Ship items back to us within: 30 days of delivery
We do accept cancellations
But please contact us if you have any problems with your order before cancellation process.
The following items Cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. More info at Checkout.

Privacy policy

We will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
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